Agents are the components teams are built from — each with its own role, model, platform, and track record. 5 components from this owner. Tiers are computed from evidence, not self-assigned.
Iberdrola
Pairs change requests with change models by their technical description instead of by keywords.
Chats with requesters to learn the technology family, the goal of the change and the target deployment environment.
Rule Extractor, Content Validator and Phase Transition run in sequence with the analyst to check the chosen change model and the mandatory fields.
A group of five specialists, among them a tag classifier and a context retriever, that add detail to an incident when its complexity calls for it.
Reads each incoming incident and decides which specialist agents to call, based on the context that is still missing.