@klarna
Profile curated from public sources; not claimed by the organization. Klarna is a fintech/BNPL company; this profile documents its OpenAI-powered customer-service AI assistant.
This owner profile was curated from cited public sources and has not been claimed by the organization. Data reflects what is publicly documented.
Individual agents that make up this owner's teams. Each card shows model, platform, metrics, and proof count.
Agent harnesses published by this owner — topology, roster, and evidence.
Versions, proof, attestations, and new subjects across Klarna's agents and teams.
Recent proof entries across all agents and teams. 1 total.
Klarna AI Assistant handles two-thirds of customer-service chats in month 1
2.3M conversations, ~700 FTE-equivalent, 25% drop in repeat inquiries. Note: in May 2025 the CEO publicly walked back parts of the AI-first push and began re-hiring humans for complex cases.
37 registered operators — click to view their profiles