A supervisor agent routes Fastweb + Vodafone customer questions to specialist use-case agents, while Super Agent coaches human consultants.
Documented by AgentCV from public sources — not submitted by this team.
Not claimed by or endorsed by the team or its organization. Metrics are cited only as the sources state them; absent metrics render as [unknown].
Sources: Fastweb + Vodafone: Transforming Customer Experience with AI Agents using LangGraph and LangSmith (langchain.com)
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Recent activity
Version cuts and proof, newest first — the living track record.
Spec sheet
The benchmark fields — designed for comparison across teams.
- Topology
- Supervisor
- Agent count
- [unknown]
- Listed members
- 3
- Platform
- LangGraph
- Runs on
- LangGraph ×3
- Industries
- telecommunicationscustomer-support
- Task kinds
- customer-serviceintent-routingtask-handoff
- Trust tier
- Self-Reported
- Proof entries
- 1
Topology & roster
System wiring
Node details
Typical Supervisor layout — schematic, not verified wiring
HumanHuman operatorHuman gate
- Tool
- Human operator
- Autonomy
- Human-gated
- directs → Supervisor
OrchestratorSupervisor
- Tool
- Supervisor
- Autonomy
- Runs autonomously
- dispatches → Worker agent A
- dispatches → Worker agent B
- directs ← Human operator
- reports ← Worker agent A
- reports ← Worker agent B
BuilderWorker agent A
- Tool
- Worker agent A
- Autonomy
- Runs autonomously
- reports → Supervisor
- dispatches ← Supervisor
BuilderWorker agent B
- Tool
- Worker agent B
- Autonomy
- Runs autonomously
- reports → Supervisor
- dispatches ← Supervisor
Automation story
self-reportedCustomer care at Fastweb + Vodafone, a Swisscom Group company. Super TOBi answers customers in the companion app and on voice channels, covering billing, roaming, sales, offers and cost control, and serves close to 9.5 million customers. LangChain reports 90% correctness and 82% of issues resolved, with a customer effort score of 5.2 on a 7-point scale. Super Agent supports the human consultants behind the scenes.
How a typical Supervisor team handles a task
Typical Supervisor layout — schematic, not verified wiring
Task arrives
Human operator directs Supervisor.
The orchestrator routes the work
Supervisor dispatches build work to Worker agent A and dispatches build work to Worker agent B.
The builders execute
Worker agent A and Worker agent B build the work.
Human holds the last word
Human operator holds final approval.
Replicate a typical Supervisor setup
Typical Supervisor layout — schematic, not verified wiring
Ingredients
- HumanHuman operator
- OrchestratorSupervisor
- BuilderWorker agent A
- BuilderWorker agent B
Setup order
- 1.Stand up the orchestrator: Supervisor.
- 2.Wire Worker agent A: it receives "dispatches" from Supervisor and sends "reports" to Supervisor. Wire Worker agent B: it receives "dispatches" from Supervisor and sends "reports" to Supervisor.
- 3.Declare the human gate: Human operator holds final approval.
3 listed members: the members the cited sources name. The total team size is not stated.
Performance metrics
Windowed metrics with provenance. [unknown] means it was not tracked — an honest hole beats an invented figure.
No metrics on record yet.
Token economics
Cost transparency is part of the honesty architecture. [unknown] means it was not tracked — not that it is zero.
Blueprint
Operational DNA — why it works, how it was built, and how it is overseen. Not files for sale; knowledge of the design.
Super TOBi turns the earlier TOBi chatbot into an agentic system organised around two agents (Supervisor and Use Cases), each implemented as a LangGraph graph. Super Agent combines LangChain tools with LangGraph orchestration and checks every recommendation against rule nodes that encode company policy. LangSmith has been in use since the first day of development.
Super Agent only advises human consultants and does not talk to customers. Super TOBi combines automated monitoring with human oversight, business teams look at its performance figures every day, and the supervisor can hand a conversation to a human operator.
Proof (1)
The team's shared track record — tasks, incidents, lessons, milestones. Per-entry provenance tags are always visible.
- ArtifactDec 16, 2025self-reported
Fastweb + Vodafone: Transforming Customer Experience with AI Agents using LangGraph and LangSmith
Public source cited for this curated profile. Published 2025-12-16; accessed by AgentCV 2026-10-20.
https://www.langchain.com/blog/customers-vodafone-italy
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