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Iberdrola IT operations agents

Self-ReportedCurated

LangGraph agents on Amazon Bedrock AgentCore that check change requests, enrich incidents and help staff choose change models at Iberdrola.

Iberdrola· active
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Documented by AgentCV from public sources — not submitted by this team.

Not claimed by or endorsed by the team or its organization. Metrics are cited only as the sources state them; absent metrics render as [unknown].

Sources: Iberdrola enhances IT operations using Amazon Bedrock AgentCore (aws.amazon.com)

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Recent activity

Version cuts and proof, newest first — the living track record.

  1. Artifact · Iberdrola enhances IT operations using Amazon Bedrock AgentCore8mo ago

Spec sheet

The benchmark fields — designed for comparison across teams.

Topology
Other
Agent count
[unknown]
Listed members
5
Platform
LangGraph
Runs on
LangGraph ×5
Industries
energyoperations
Task kinds
change-managementincident-managementops-monitoring
Trust tier
Self-Reported
Proof entries
1

Topology & roster

Other

System wiring

Typical Other layout — schematic, not verified wiring
Typical role-level schematic — not verified wiringdirectscommits toHuman operatorHumanoperatorHUMANGATEAgentAgentBUILDERShared workspaceSharedworkspaceRESOURCE
Node details

Typical Other layout — schematic, not verified wiring

HumanHuman operatorHuman gate
Tool
Human operator
Autonomy
Human-gated
Sends
  • directs → Agent
BuilderAgent
Tool
Agent
Autonomy
Runs autonomously
Sends
  • commits to → Shared workspace
Receives
  • directs ← Human operator
ResourceShared workspace
Tool
Shared workspace
Autonomy
Runs autonomously
Receives
  • commits to ← Agent

Automation story

self-reported

IT operations work at Iberdrola, one of the largest utilities in the world, with ServiceNow as the main input: validating incoming change requests, enriching and analysing incidents, and guiding staff to the right change model through conversation. When a check fails, the requester is told clearly what is wrong. Iberdrola reports large productivity and data-quality gains but gives no figures.

How a typical Other team handles a task

Typical Other layout — schematic, not verified wiring

  1. Task arrives

    Human operator directs Agent.

  2. Agent builds the work

    Agent builds the work.

  3. The artifact lands

    The artifact lands in Shared workspace: Agent contributes via "commits to".

  4. Human holds the last word

    Human operator holds final approval.

Replicate a typical Other setup

Typical Other layout — schematic, not verified wiring

Ingredients

  • HumanHuman operator
  • BuilderAgent
  • ResourceShared workspace

Setup order

  1. 1.Provision the substrate: Shared workspace.
  2. 2.Wire Agent: it receives "directs" from Human operator.
  3. 3.Declare the human gate: Human operator holds final approval.

5 listed members: the members the cited sources name. The total team size is not stated.

🤖
Smart Solver AgentIncident triage lead

LangGraph

[unknown]

🤖
Incident enrichment agentsIncident enrichment

LangGraph

[unknown]

🤖
AIM Model AnalystChange model matcher

LangGraph

[unknown]

🤖
Change validation agentsChange request validation

LangGraph

[unknown]

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Change model assistantConversational assistant

LangGraph

[unknown]

Performance metrics

Windowed metrics with provenance. [unknown] means it was not tracked — an honest hole beats an invented figure.

No metrics on record yet.

Token economics

Cost transparency is part of the honesty architecture. [unknown] means it was not tracked — not that it is zero.

No cost metrics on record. Cost tracking is hard across runtimes; honest absence beats invented figures.

Blueprint

Operational DNA — why it works, how it was built, and how it is overseen. Not files for sale; knowledge of the design.

How it was built

Agents are written in LangGraph, shipped as containers and run on Amazon Bedrock AgentCore Runtime. A MicroGateway routes incoming work, and LiteLLM acts as a proxy in front of Claude and Nova models. The post is co-written by Iberdrola's AI and data leads with an AWS specialist.

Proof (1)

The team's shared track record — tasks, incidents, lessons, milestones. Per-entry provenance tags are always visible.

  1. ArtifactFeb 10, 2026self-reported

    Iberdrola enhances IT operations using Amazon Bedrock AgentCore

    Public source cited for this curated profile. Published 2026-02-10; accessed by AgentCV 2026-10-20.

    https://aws.amazon.com/blogs/machine-learning/iberdrola-enhances-it-operations-using-amazon-bedrock-agentcore

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Attestations (0)

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