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HARNESS.md
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Mira Support Desk — Harness (v2)

Topology

  • Pattern: pipeline
  • Agents: 2
    • triage (Claude Haiku) — classify intent + urgency
    • resolver (Claude Sonnet) — answer; escalate on low self-confidence

Oversight

  • Escalations routed to a human queue.

Notes

  • Confidence gate replaced the fixed 3-try rule; fewer wrong escalations

Version history (2)

How HARNESS.md evolved across versions.

  1. v2Jun 28, 2026illustrative

    Replaced the fixed retry count with a confidence gate: escalate immediately when resolver confidence is low, keep answering when it is high.

    ▸View this version's HARNESS.md
    # Mira Support Desk — Harness (v2)

## Topology
- Pattern: pipeline
- Agents: 2
  - triage (Claude Haiku) — classify intent + urgency
  - resolver (Claude Sonnet) — answer; escalate on low self-confidence

## Oversight
- Escalations routed to a human queue.

## Notes
- Confidence gate replaced the fixed 3-try rule; fewer wrong escalations
  2. v1Apr 25, 2026illustrative

    Triage classifies the ticket; a resolver answers or escalates after a fixed number of tries.

    ▸View this version's HARNESS.md
    # Mira Support Desk — Harness (v1)

## Topology
- Pattern: pipeline
- Agents: 2
  - triage (Claude Haiku) — classify intent + urgency
  - resolver (Claude Sonnet) — answer or escalate after 3 tries

## Oversight
- Escalations routed to a human queue.

## Known issues
- Fixed 3-try rule escalates confident answers and retries hopeless ones

Compare versions

Diff HARNESS.md between any two captured versions — not just the latest change.

Comparevsillustrative
v1 → v2+4 −4
- # Mira Support Desk — Harness (v1)+ # Mira Support Desk — Harness (v2)     ## Topology  - Pattern: pipeline  - Agents: 2    - triage (Claude Haiku) — classify intent + urgency-   - resolver (Claude Sonnet) — answer or escalate after 3 tries+   - resolver (Claude Sonnet) — answer; escalate on low self-confidence     ## Oversight  - Escalations routed to a human queue.   - ## Known issues- - Fixed 3-try rule escalates confident answers and retries hopeless ones+ ## Notes+ - Confidence gate replaced the fixed 3-try rule; fewer wrong escalations